The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty.

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Product sold by third party: This product was sold by a third party. Ensure that the components on both user end and service end are checked for any problems. This is the most common cause of The alignment bar hit something message. Europe, Middle East, Africa.

Any electrical cabling is not visible in this view. The Virtual Agent is currently unavailable. Any warranty support needed would be completed by the third party that sold the product.

The alignment bar hit something while moving message appears on the control panel when the alignment bar is unable to move normally. Modify your browser’s settings to allow Javascript to execute.

Javascript is disabled in this browser. If there is nothing obvious blocking the path, the message may appear for one of these reasons:. Please enter a Product Number to complete the request. We fb500 unable to determine your warranty status for the product and serial number provided.

Remove the fasteners in both the service and user endcaps. Select from the products you own. Thus, the warranty has been removed from this product.

Touch the Up and Down buttons on the control panel to move the alignment bar up and down. Javascript is disabled in this browser. The user end is similar in appearance. Please return to the product information page and verify the numbers provided or try again later. H; that the mechanical links between the bar and the actuator assembly are secure and not catching or binding on any other printer components.

  AR 381-10 PDF

One or more of the values entered is not permitted.

Fb50 does HP install software and gather data? Service-end view of lifting assemblies. See the following section for details on accessing the lift assemblies and components.

Please use the product number and serial numbers of the new product to validate warranty status. The encoder strips for the lift motors are dirty, out of place, or otherwise not allowing for normal operation.

Warranty removed from product: This product fbb500 sold by a reseller. It matches the product: Modify your browser’s settings to allow Javascript to execute. This page requires Javascript.

HP Scitex FB500 Industrial Printer Troubleshooting

There is a build-up of of cured ink on the media belt. If you are unable to correct any issues, or if you have questions, please contact an authorized HP reseller or the regional HP Customer Care Center for further assistance. This product was designated to be returned to HP. Correct any problems found.

This process can take several minutes depending on the number of warranties being checked.

The serial number provided does not match the previously selected product. See your browser’s documentation for specific instructions. Remove the user and service endcaps for access to the lifting mechanisms.


Clear the alignment bar path of any foreign objects, such as a piece of media. In Figures 3 and 4, the input roller assembly has been removed for clarity.

Warranty withdrawn refurbished product: Accessing lift assemblies in HP Scitex FB and FB printers To inspect the alignment bar lifting mechanisms for any problems, the user and service endcaps must be removed for access.

HP Scitex FB Industrial Printer Troubleshooting | HP® Customer Support

Remove the user and service endcaps to access the lift motors and encoder strips. Clear any foreign debris, such as dust, from between the encoder strip and the fh500.

Already have an HP account? As the alignment bar moves downward, it reaches a build-up of ink and cannot move any farther.

The strip is held in place by friction only, and can slip out of position. Please wait while we process your hl. How does HP install software and gather data? Verify that the encoder strips are clean and fully seated into their brackets. Advance the belt so that any cured ink is no longer in the alignment bar path.

This product has been exchanged for a new or refurbished product.